Back to the Basics Before Major Updates

The Basics

There are some really cool features in iOS 11, make no mistake. Like all major updates though, some users are having issues.  Me, for example, as I write this hours before catching a flight and breaking my phone with an update. Personally, I’d be OK leaving it behind, but I do like the convenience of boarding passes on my phone. Ahhh, it’s the simple things in life.

  • Absolutely back up your phone or tablet before you begin.
  • Don’t update over the air if you can help it. Do it from iTunes for the best probability of overcoming problems. Never do a major update when you are on vacation, running out the door late to work, waiting for an important call… you get the idea. If you don’t have time to troubleshoot and can’t live without your phone until you have time to resolve it, then it’s not the right time to update. The only exception is if you already backed up and you are having problems with an existing update and there’s a minor update out to correct the bug.

Uh Oh

What do you do when you can’t turn your phone off and iTunes won’t detect it either? Time for a hard reset. When your phone becomes unresponsive and holding the side button down for several seconds doesn’t reveal the slide bar to power the phone off, remember the hard reset sequence:

  • iPhone 6s and below, hold down the side button and home button simultaneously until the phone turns off.
  • iPhone 7 models, hold the side button and volume down button simultaneously for at least 10 seconds or until you see the Apple logo.
  • iPhone 8 models, press and quickly release the volume up button. Then press and quickly release the volume down button followed by immediately pressing and holding the side button until you see the Apple logo.

Quick Notes

  • The battery may seem to not last as long initially. This will likely resolve after a few days of cleaning up and archiving that the new iOS is doing in the background. If lessened battery life persists, however, look at battery usage to see what the culprits might be.
  • Read receipts appear to be turned on by default in many instances. This is a wonderful time to find out who truly loves you. It only took about 3 hours before 2 of my 5 daughters and my BFF sent me startling messages that amounted to “What is going on??? Why is read receipts on? Is everything ok?”

If you need a more comprehensive guide to fixing iOS 11, AppleToolBox has one you can check out here.

Still having problems? While we don’t replace screens and other hardware on mobile devices any longer, we do still troubleshoot software issues and can also provide one-on-one instruction. Give us a call or shoot us an email to set an appointment for instruction. Already a guru and like fixing things? You’re in luck – we’re hiring!